Shipping & Returns
Shipping is generally handled on an order by order basis.
Store orders are generally shipped within two days if it's an item in stock, or 7-10 days if it's an item that has to be made before shipping. We will indicate on the items in the shop whether an item is normal stock or made on demand.
We ship everything UPS Ground or USPS Priority Mail. For some smaller items we may offer shipping discounts or free shipping. Your shipping will be calculated at the time of checkout. We do not mark up the shipping costs so we are unable to offer discounts on shipping.
Return & Exchange Policy
Because of the nature of what we make, and the fact that we customize pieces or make pieces that are custom from the start we cannot accept returns or exchanges on most items if they've been custom made or customized in any way.
If there is a defect in the workmanship of an item you purchased, contact us and we'll do what we can to make it right. If it's something we can fix, we'll fix it. If it's something that's our fault and we can't fix it, we'll re-do it. In the end the most important thing is that you're happy when all is said and done.
If you have any questions about our return or exchange policies please contact us via the contact page.